ITSM for Cybersecurity
Overview
Participants will acquire the know-how to support, manage and be equipped with the technical competencies relevant to their roles.
Learning Objectives
The participants will learn
- about the range of processes applicable to and relevant to ITSM management including cybersecurity service management
- how to troubleshoot security-related incidents, escalating alerts to relevant stakeholders and analyse root causes and implications of incidents
- how to conduct the problem management lifecycle from diagnosis, prioritisation to the identification and implementation of solutions involving security threats, incidents and vulnerabilities.
Target Audience
The program is suitable for professionals keen to take on technology roles in the financial service sector. Participants should have basic IT knowledge and fundamentals of cybersecurity.
Schedule
09:00 - 17:00Your Trusted Partner in Professional Growth and Innovation or Bridging the Gap Between Today’s Capabilities and Tomorrow’s Success
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